General Terms and Conditions

1.1. These General Terms and Conditions for Real Estate Brokerage (hereinafter: General Terms) govern the legal relationship between the real estate company and the client.

1.2. The General Terms form an integral part of every brokerage agreement concluded between the real estate company and the client. The service price list of the real estate company and a copy of the insurance policy also form an integral part of every brokerage agreement.

1.3. Where the brokerage agreement contains provisions that conflict with these General Terms, the provisions of the brokerage agreement shall prevail.

3.1. The real estate company provides brokerage services in connection with:

• – the sale or purchase of properties,
• – letting, leasing, or renting,
• – other contracts whose subject matter is a property.

3.2. The brokerage services referred to in clause 3.1 include establishing contacts for the client, verifying the condition of the property, participating in negotiations and preparations for the conclusion of legal transactions necessary for the valid conclusion of a contract relating to a specific property, taking into account the circumstances of each individual transaction, and in particular the following services:

• – conclusion of a real estate brokerage agreement,
• – informing the client and third party of market conditions relevant to the determination of the property price, the content of regulations relevant to the valid conclusion of a real estate brokerage agreement, the client's tax obligations, and notarial service fees,
• – establishing the legal status of the property by obtaining relevant documents (land register extract), contracts (if the property is not yet registered in the land register), and similar,
• – written notices, notifications, and confirmations,
• – viewing of the property following conclusion of the brokerage agreement,
• – advertising the sale of the property in public media or by other means,
• – introducing the client to the property and bringing the client into contact with a third party,
• – attendance at the viewing of the property by the client,
• – establishing the actual condition of the property,
• – informing the client of the established legal and actual condition of the property and reliably drawing attention to any identified defects,
• – telephone communication with clients,
• – participating in negotiations for the conclusion of the transaction.

3.3. The brokerage fee covers the costs of carrying out the activities referred to in clause 3.2 above.

3.4. If the client does not notify the real estate company within 3 business days of being informed that contact with a third party has already been established, it shall be deemed that the contact was established by the real estate company. The same applies if the client finds the third party independently.

4.1. The real estate company may, by agreement, provide the client with additional services not included in the basic brokerage, if these are specified in the brokerage agreement or in a separate order as a supplement to the agreement. Additional services include in particular:

• – representation in proceedings for obtaining consents, permits, and other required documents,
• – organising property valuation,
• – resolving the legal status of the property,
• – preparation and submission of applications for land register entries,
• – holding funds in escrow,
• – preparation of lease or other contracts not involving a brokerage commission,
• – other services required for the completion of the transaction.

The prices of additional services are set out in the real estate company's current price list or in the brokerage agreement. The real estate company is entitled to payment for additional services even if the property contract is not concluded.

5.1. The amount of the brokerage fee shall be determined by the brokerage agreement.

5.2. The real estate company may charge the brokerage fee only to the client on the basis of a real estate brokerage agreement.

5.3. The brokerage fee does not include the costs of notarial services, taxes, court and administrative fees, charges for certificates and permits required for the valid conclusion of the contract, or the costs of additional services referred to in clause 4 of these General Terms.

5.4. The real estate company acquires the right to the brokerage fee upon the conclusion of the contract in respect of which it provided brokerage services.

11.1. The client shall act in accordance with contractual obligations and good business practice. Harmful, unfair, or uncooperative conduct by the client, in particular:

• – preventing the real estate company from conducting viewings of the property without justification,
• – breach of the exclusivity agreement in the brokerage agreement,
• – marketing the property on more favourable terms than those agreed in the brokerage agreement,
• – failing to notify or delaying notification to the real estate company of the conclusion of a contract or pre-contract with another third party,
• – refusing to conclude a property contract with a person with whom contact was established through brokerage, without justification,
• – disclosing confidential information constituting a trade secret to third parties,

shall be deemed a breach of contractual obligations for which the client is liable and for which the client must compensate the real estate company for any damage incurred.

15.1. All data and documents obtained by the client from the real estate company are of a confidential nature and constitute a trade secret, except for information and data that are publicly available.

15.2. The real estate company undertakes to protect all personal data in accordance with personal data protection regulations. All personal data will be used solely for the purpose of concluding, performing, amending, and terminating the brokerage agreement and the property contract. For any use of personal data for other purposes, the real estate company will obtain the client's prior written consent.

17.1. The real estate brokerage agreement is concluded for a fixed term of nine (9) months, unless the parties agree otherwise.

17.2. The agreement shall terminate:

• – upon expiry of the term,
• – upon termination of the brokerage agreement,
• – upon performance of the brokerage agreement, and
• – in other cases provided for by law.

17.3. Either party may terminate the brokerage agreement at any time, provided this is not contrary to good faith and fair dealing. Termination must be given in writing.

19.1. The contracting parties shall endeavour to resolve any disputes and disagreements amicably.

19.2. If an amicable resolution is not possible, the court in Ljubljana shall have jurisdiction.

19.3. If an amicable resolution is not possible, the parties to contracts between commercial entities agree that all disputes arising from or in connection with this agreement shall be finally resolved before the Permanent Court of Arbitration at the Chamber of Commerce and Industry of Slovenia, in accordance with its rules.

20.1. These General Terms are effective from 21 January 2026.

20.2. The currently applicable General Terms are published at the company's registered office and on the website: https://hoof.si/